Delivered on Amdocs aOS, Store Genie embeds telco-specific AI agents into customer engagement workflows, advancing Smart's AI innovation on a scalable, telco-grade foundation JERSEY CITY, NJ / ACCESS Newswire / March 18, 2026 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that Smart Communications Inc. (Smart), wireless subsidiary of PLDT, a leading telecommunications and digital service provider in the Philippines, has selected Amdocs to help transform its retail and frontline operations through an agentic AI solution called Store Genie. Powered by Amdocs' Cognitive Core, a core capability within aOS, Amdocs' agentic operating system for telco, and running on AWS cloud infrastructure, Store Genie embeds telco-specific intelligence directly into frontline workflows.