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NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) NiCE today announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. At the core of this partnership is NiCE's CX AI platform, CXone, recognized as a leading Contact Center as a Service (CCaaS) solution, along with NiCE Cognigy's cutting-edge generative and agentic AI technology. Bringing these ca.

NiCE Advances the Future of AI-First Customer Experience with ServiceNow

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. The NiCE ServiceNow joint solution helps organizations move beyond fragmented interactions by unifying real-time customer engagement with the workflows and systems required to resolve issues end-to-end.

NiCE Reports 10% Year-Over-Year Revenue Growth Driven by 14.6% Cloud Revenue Growth in First Quarter 2026

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (NASDAQ: NICE) today announced results for the first quarter ended March 31, 2026, as compared to the corresponding period of the previous year. First Quarter 2026 Financial Highlights* GAAP Non-GAAP Total revenue was $768.6 million and increased 9.8% Total revenue was $768.6 million and increased 9.8% Cloud revenue was $603.4 million and increased 14.6% Cloud revenue was $603.4 million and increased 14.6% Operating income was $126.8 million with operating m.

Yapi Kredi Transforms Customer Conversations into Revenue Opportunities with NiCE AI-Enabled Interaction Analytics

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced the successful deployment of its leading AI-enabled Interaction Analytics at Yapi Kredi, one of Turkey's largest private banks in partnership with 3-D Bilisim Teknolojileri A.Ş., a Turkish company specializing in contact center solutions. Yapi Kredi is leveraging NiCE to convert customer interaction data into real-time sales intelligence, enabling the bank to outperform traditional benchmarks and unlock new revenue from routine.